Returns & Cancellation Policy

Willburg Outdoor Returns & Cancellation Policy

  1. Orders cancelled before payment is made, will incur no charges.
  2. Orders cancelled after payment is made, but before the order is dispatched, will incur a 2.5% transaction charge deducted from the refund.
  3. Willburg Outdoor provides a 7 day buy-back guarantee to all of its customers. The 7 day buy back period will start when the customer signs for the delivery (if it was delivered by courier) or upon collection when collecting the package.
  4. In this 7 Day period the onus will rest on the customer to ensure satisfaction with all products ordered.
  5. Customers who are, within 7 days, not satisfied with the purchase of Willburg products, purchased online from Willburg Outdoor, can return the products to Willburg Outdoor for a Refund.
  6. The customer will be responsible for the delivery or courier charges of the return.
  7. Willburg Outdoor will reserve the right to inspect the goods upon receipt, and will reserve the right not to accept any goods on its own discretion.

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